FAQs (Shop)

Your Laptop Lifestyle Academy

YLLA Shop FAQs

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WHEN WILL YOU SHIP MY ITEMS?

99% of orders leave the warehouse within 3-5 days of payment.

WHEN WILL I RECEIVE MY ITEM(S)?

Most items are delivered within 14-21 days. Holiday seasons get busy, so allow extra time for shipping.

WHERE ARE MY ITEMS COMING FROM?

Our warehouses are located in China and most items ship from there or from USA distributors.

I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE?

Often, when you order multiple items different distribution channels are being utilized. As such, many times each item will be shipped separately. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they will get to you 🙂

HOW SECURE IS MY PERSONAL INFORMATION?

YourLaptopLifestyleAcademy.com adheres to the highest industry standards to protect your personal information.

Our store makes use of SSL (secure socket layer technology) “https” with an industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

We utilize Stripe as our industry-standard payment processor and they adhere to the strictest standards as well.

I PLACED AN ORDER BUT I DIDN’T RECEIVE A CONFIRMATION EMAIL…WHAT’S GOING ON?

Please check your SPAM folder to see if your confirmation email was sent there. In addition, gmail tends to put emails in “Promotions” tabs, so you can look there as well. If you still don’t find it there, please email us to alert us to the issue at team@yourlaptoplifestyleacademy.com.

IF THERE’S A PROBLEM, CAN I HAVE A REFUND?

If an item doesn’t arrive or doesn’t match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs. All you will have to do is to ship us back the product on your own expenses. Please see our Returns and Refunds Policy Page.

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